Ajith Kumar

About

LLM/agentic AI builder who deployed a production ITSM automation agent on Google ADK integrating ServiceNow and FreshService, with strong safety guardrails (human-approval gating and runbook-only command execution) and rigorous evaluation (500 synthetic tickets; 80%+ false-positive reduction). Also partnered with finance to deliver an AI agent that automated invoice/SOW retrieval and monthly reporting to account managers, reducing manual back-and-forth.

Experience

Education

Key Strengths

• Built and deployed an AI-powered ITSM agent integrating ServiceNow and FreshService to auto-resolve low-priority tickets
• Implemented safety controls to prevent unsafe automation (human-approval gating; restricted command generation to approved runbooks)
• Designed multi-layer testing/validation for LLM agents (retrieval + automation layers)
• Created a 500-ticket synthetic test suite and reduced false positives by 80%+ while improving automation precision
• Hands-on with multiple agent orchestration frameworks (LangChain, LangGraph, Semantic Kernel, Google ADK)
• Systematic model/retrieval selection based on task complexity, latency, cost, safety, and domain constraints
• Cross-functional delivery: partnered with finance stakeholders to build an AI finance agent for invoice/SOW retrieval and monthly reporting