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Arcadio AlicawayIII
Senior IT Systems & Desktop Support Specialist specializing in Windows/Linux and networking
Daly City, CAIndependent IT Field Technician (Part-Time)13 years experienceSeniorInformation TechnologyIT ServicesGovernment
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About
LLM/AI practitioner focused on productionizing LLM assistants for customers, with emphasis on reliability, security, and data privacy (RAG architecture, guardrails, RBAC, data masking, monitoring and automated evals). Experienced in hands-on developer workshops and in partnering with sales to run tailored demos/pilots that drive broad customer adoption.
Experience
Independent IT Field Technician (Part-Time)Field Nation App
Desktop Systems SpecialistLawrence Berkeley National Laboratory
IT Systems EngineerInfoIMAGE, Inc.
IT Helpdesk Support Level 3ComputerCare
Senior Helpdesk SupportTISTA Science & Technology Corporation
System AdministratorObjectBright Philippines, Inc.
System AdministratorOne Hundred Services, Inc. (Yellow-Pages.ph)
Desktop Support EngineerAIM Corporate Solutions, Inc.
IT SupportZephyr Communications Corp.
NOC Help Desk and Monitoring AssistantCablelink Internet Services Inc.
Main Distribution Frame TraineePhilippine Long Distance Telephone Company (PLDT)
Education
AMA Computer College - Makatibachelor, Computer Engineering (2006)
Key Strengths
- Took an LLM assistant from prototype to production with focus on reliability and data privacy
- Applied RAG + guardrails to improve production reliability and safety
- Strong cross-functional collaboration with security and operations (design reviews, data flows, formal sign-off)
- Built monitoring and feedback loops (latency/errors/response quality + automated evals) to enable safe iteration
- Structured real-time troubleshooting of LLM workflows via data/model/integration triage using logs and output analysis
- Effective developer enablement through hands-on workshops and live coding; drove adoption within weeks
- Partnered with sales to deliver tailored demos and pilots, supporting company-wide customer adoption
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