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Arcadio AlicawayIII

Senior IT Systems & Desktop Support Specialist specializing in Windows/Linux and networking

Field NationAMA Computer College - MakatiDaly City, CA13 Years ExperienceSenior LevelWorks On-Site

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About

LLM/AI practitioner focused on productionizing LLM assistants for customers, with emphasis on reliability, security, and data privacy (RAG architecture, guardrails, RBAC, data masking, monitoring and automated evals). Experienced in hands-on developer workshops and in partnering with sales to run tailored demos/pilots that drive broad customer adoption.

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Key Strengths

  • Took an LLM assistant from prototype to production with focus on reliability and data privacy
  • Applied RAG + guardrails to improve production reliability and safety
  • Strong cross-functional collaboration with security and operations (design reviews, data flows, formal sign-off)
  • Built monitoring and feedback loops (latency/errors/response quality + automated evals) to enable safe iteration
  • Structured real-time troubleshooting of LLM workflows via data/model/integration triage using logs and output analysis
  • Effective developer enablement through hands-on workshops and live coding; drove adoption within weeks
  • Partnered with sales to deliver tailored demos and pilots, supporting company-wide customer adoption

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Experience

Independent IT Field Technician (Part-Time)Field Nation App · Dec 2019 – Presentpart-time
Desktop Systems SpecialistLawrence Berkeley National Laboratory · Jan 2025 – Jul 2025
IT Systems EngineerInfoIMAGE, Inc. · Nov 2022 – Aug 2023
IT Helpdesk Support Level 3ComputerCare · Sep 2021 – Nov 2022
Senior Helpdesk SupportTISTA Science & Technology Corporation · Sep 2020 – Sep 2021
System AdministratorObjectBright Philippines, Inc. · Aug 2014 – Sep 2016
System AdministratorOne Hundred Services, Inc. (Yellow-Pages.ph) · Sep 2013 – Apr 2014
Desktop Support EngineerAIM Corporate Solutions, Inc. · Dec 2011 – Jun 2012
IT SupportZephyr Communications Corp. · Jun 2010 – Sep 2011
NOC Help Desk and Monitoring AssistantCablelink Internet Services Inc. · Jun 2006 – Aug 2006internship
Main Distribution Frame TraineePhilippine Long Distance Telephone Company (PLDT) · Jun 2006 – Aug 2006internship

Education

AMA Computer College - Makatibachelor, Computer Engineering (2006)

Languages

English

Certifications

AWS EssentialsCCNA1 Networking Basics

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Connect with Arcadio

Arcadio already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

Recommended

Already have an account?

Hire with Reval

Find your next great hire

Our AI agents source, screen, and vet candidates for your open roles. Get qualified candidates within 48 hours.

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Arcadio AlicawayIIISenior IT Systems & Desktop Support Specialist specializing in Windows/Linux and networking