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Ben Ayed
Executive product leader specializing in AI, security, and connected devices
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About
Product leader with hands-on experience building and scaling a production Voice AI Assistant for automotive dealerships, combining LLMs, speech technologies, workflow orchestration, and system integrations. Stands out for balancing AI capability with trust, UX, and operational ROI—shipping a system that answered over 90% of incoming calls while improving conversion, reducing workload, and augmenting rather than replacing human staff.
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Key Strengths
- Led end-to-end build of a production Voice AI Assistant for automotive service departments
- Strong AI product judgment focused on reliability and customer trust over over-automation
- Deep conversational AI workflow design across intent understanding, escalation, and task completion
- Data-driven product iteration using conversation data, transcripts, operational metrics, and customer feedback
- Phased roadmap execution from call answering to scheduling, follow-up workflows, and integrations
- Cross-functional leadership across product, engineering, design, customer success, operations, and executives
- User-centered UX decision-making that improved task completion and reduced call abandonment
- Complex stakeholder alignment around technical constraints, user needs, and ROI goals
- Operational impact orientation with metrics like answer rate, conversion, containment, abandonment, and CSAT
- Mentorship of PMs, designers, and engineers that increased team autonomy and execution speed
- Demonstrated business impact: over 90% of incoming calls answered and reduced advisor administrative workload
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10 publications
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