Ben Copeland

Harshana Ragipindi

Screened

Mid-level Support/Software Engineer specializing in incident response, automation, and AWS monitoring

USA4y exp

“Built and owned end-to-end travel booking and baggage fee calculation platforms used by both customer support and customers, emphasizing fast iteration with automated guardrails and production visibility. Experienced designing TypeScript/React systems and operating RabbitMQ-based microservices at scale, including disciplined event contracts, idempotent consumers, and schema evolution strategies. Also created an internal real-time troubleshooting/pricing console that replaced fragmented tools and improved support resolution workflows through pilot-led adoption.”

“Enterprise IT operations and identity governance professional (Atlassian) who partners closely with security teams to reduce risk through RBAC/Conditional Access automation, endpoint compliance, and vulnerability remediation workflows. Demonstrated ability to balance strict security controls with engineering productivity via phased rollouts, pilots, and KPI-driven stakeholder alignment, plus hands-on troubleshooting of complex Azure AD authentication failures and secure AWS integration design.”

“LLM/AI practitioner focused on productionizing LLM assistants for customers, with emphasis on reliability, security, and data privacy (RAG architecture, guardrails, RBAC, data masking, monitoring and automated evals). Experienced in hands-on developer workshops and in partnering with sales to run tailored demos/pilots that drive broad customer adoption.”