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Claudia Perez
Director-level Chief of Staff and strategy operations leader in multinational environments
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About
Cross-functional strategy and operations leader with experience spanning telecom, nonprofits, logistics, consulting, and startup environments. Particularly strong in turning high-level strategy into executable operating models—most notably mapping 300+ cross-functional initiatives after a planning effort, work that became the basis for a PMO. Brings a rare blend of change management, operational rigor, and political savvy in complex organizations.
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Key Strengths
- cross-industry operator across telecom, nonprofits, logistics, and consulting
- scaled from startup and single-person offices to 9,000-person organizations
- managed P&Ls and organizational KPIs/OKRs
- designed risk monitoring and mitigation systems
- led 24/7/365 operations across multiple departments
- managed up to 20 direct reports
- international and multicultural team leadership
- strong change management and strategic plan implementation
- identifies informal power structures and stakeholder dynamics
- built process standards and workflows in ambiguous startup environments
- acted as chief of staff to a founder/CEO in a fast-moving organization
- introduced disciplined prioritization for expansion decisions
- proactively mapped 300+ strategic initiatives to enable execution
- work directly informed creation of a PMO office
- deep implementation focus across people, process, and systems
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