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douglas Lara
Director-level Technical Support & Operations leader specializing in telecom and customer support
Revolution EntertainmentSan Gabriel, CA8 Years ExperienceDirector LevelWorks Remote
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Experience
Director of Product SupportRevolution Entertainment · Jul 2025 – Nov 2025
Director of Technical SupportBroadvoice · Jan 2022 – Jun 2025
Business Support ManagerBroadvoice · Aug 2021 – Jan 2022
Technical Support SupervisorBroadvoice · Aug 2019 – Aug 2021
Business Support Tier 3Broadvoice · Aug 2018 – Aug 2019
Network Support Tier 2Boingo Wireless · Jan 2018 – Aug 2020
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Skills
Cross-Functional CollaborationIncident ResponseOperations ManagementProgram ManagementTeam LeadershipCall Center OperationsClient RelationsClient TrainingCustomer ExperienceEscalation ManagementFraud OperationsKPI DashboardsKPI ManagementPerformance ReportingPolicy Compliance
Languages
EnglishSpanish
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