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Erika Huesser
Executive education operations leader specializing in global EdTech and assessment
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About
Product leader in education and assessment who led a major TOEFL iBT transformation, combining global stakeholder alignment, adaptive testing, and human-in-the-loop AI scoring/content systems. Also brings large-scale people leadership experience, having managed a 1,300-instructor cybersecurity training operation while launching adjacent programs in digital marketing, AI, and software development.
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Key Strengths
- Led a full-scale rebuild of TOEFL iBT into a shorter, faster, more modern assessment
- Strong cross-functional leadership across engineering, design, research, operations, IT, and product
- Complex global stakeholder management across institutions, governments, and test takers
- Structured risk management with defined workstreams, escalation paths, and frequent status checks
- Human-centered AI implementation in content generation and scoring
- Post-launch model calibration and hypercare monitoring using daily performance data
- User-research-driven product decisions using focus groups, NPS, and institutional feedback
- Deep education assessment and testing-market expertise
- Scaled people leadership, including oversight of 1,300 instructors in a cybersecurity training program
- Built mentorship scaffolding to improve instructor effectiveness at scale
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Experience
Education
Skills
Languages
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