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Hansitha P
Mid-level Data Engineer specializing in scalable ETL/ELT and real-time streaming pipelines
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Built and shipped a production LLM-powered customer support agent for an EV charging platform using RAG plus internal APIs, automating session/payment issues and ticket routing. Emphasizes production readiness via guardrails, schema validation, state-machine orchestration, monitoring, and continuous evals, delivering a reported 35–40% reduction in support tickets and improved customer satisfaction.
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Key Strengths
- Shipped production LLM support agent for EV charging platform (sessions, payments, ticket routing)
- Drove 35–40% reduction in support tickets
- Designed reliability features for LLM systems (guardrails, schema validation, fallbacks, human escalation, monitoring)
- Architected multi-step agent workflows with tool/function calling and state-machine orchestration
- Built evaluation and feedback loops (offline test sets + online metrics) and iterated to reduce incorrect responses and fallback rates
- Handled messy operational/ERP-like data with validation/normalization, idempotency, and permission checks to prevent bad actions
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