Ishika Soni

About

Product/UX designer with a CS/software engineering background at Microsoft (former intern, now full-time) who bridges design and implementation. Built Shiproom (a Twitch-like live-coding platform) end-to-end with a custom Atomic Design-based system, and has shipped impactful CRM improvements in Dynamics 365 for 60k+ support agents using TypeScript and C#. Also worked on a Microsoft Global Hackathon project integrating a Copilot-backed sign language translation model to reduce documentation friction for deaf support engineers.

Experience

Education

Key Strengths

• Designed an end-to-end developer live-streaming product (Shiproom) including IA and a custom design system using Atomic Design
• Able to build and iterate on a code-first design system in Figma, refining visual identity through multiple iterations
• Translates technical constraints into UX via tight collaboration and rapid feedback loops with engineers (e.g., Copilot-backed sign language translation for support engineers)
• Strong prototyping practice to validate and refine flows; uses AI tools to quickly create interactive prototypes
• Engineering + design hybrid: can debug and implement fixes across client (TypeScript) and server (C#)
• Improved Dynamics 365 CRM experience for 60k+ support agents by tracing issues in code and shipping fixes that reduced tickets and improved SLA compliance