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Jackie Nguyen - Systems Developer in Overland Park, KS

Jackie Nguyen

Senior Software Engineer / Technical Lead specializing in cloud-native microservices

Favorite Healthcare StaffingRasmussen UniversityOverland Park, KS8 Years ExperienceSenior LevelWorks On-Site

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About

LLM/agentic-systems practitioner who shipped a recruiting resume-assistant from prototype to production, tackling hallucinations and multi-format document ingestion (PDF/images with OCR). Strong in real-time workflow debugging (logs/traces, reproducing prod issues) and pragmatic mitigation (feature flags), and helped drive customer adoption by presenting impact data and creating educational materials.

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Key Strengths

  • Took an LLM resume-assistant feature from prototype to production by clarifying requirements and defining useful outputs
  • Built iterative improvement loop using client feedback to refine model outputs
  • Diagnosed and reduced LLM hallucinations via stricter prompting and schema constraints
  • Designed robust resume ingestion across PDFs and images using OCR
  • Systematic real-time troubleshooting using logs/traces, reproduction in lower environments, and isolation of root cause
  • Mitigated production agent looping caused by upstream API response changes using feature flags to maintain customer continuity
  • Drove adoption by quantifying impact (time saved, accuracy, retention) and creating user education materials

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Experience

Volunteer Software DeveloperGiving the Basics · Sep 2023 – Presentpart-time
Systems DeveloperFavorite Healthcare Staffing · Sep 2018 – Present
Course Mentor | Kansas City, MOLaunchCode · Sep 2021 – Sep 2022part-time

Education

Rasmussen Universitybachelor, Computer Science (2017)
University of Kansasbootcamp, Full Stack Web Development (2018)

Skills

C#.NETNode.jsNestJSAngularTypeScriptJavaScriptGraphQLMicroservicesMicrosoft AzureAzure FunctionsAzure App ServiceAWSAWS LambdaDocker

Languages

English

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Typically responds within 24 hours

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Jackie NguyenSenior Software Engineer / Technical Lead specializing in cloud-native microservices