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Jackie Nguyen
Senior Software Engineer / Technical Lead specializing in cloud-native microservices
Overland Park, KSSystems Developer8 years experienceSeniorHealthcareHealthcare ITStaffing & Recruiting
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About
LLM/agentic-systems practitioner who shipped a recruiting resume-assistant from prototype to production, tackling hallucinations and multi-format document ingestion (PDF/images with OCR). Strong in real-time workflow debugging (logs/traces, reproducing prod issues) and pragmatic mitigation (feature flags), and helped drive customer adoption by presenting impact data and creating educational materials.
Experience
Volunteer Software DeveloperGiving the Basics
Systems DeveloperFavorite Healthcare Staffing
Course Mentor | Kansas City, MOLaunchCode
Education
Rasmussen Collegebachelor, Computer Science (2017)
KU Coding Bootcampbootcamp, Full Stack Web Development (2018)
Key Strengths
- Took an LLM resume-assistant feature from prototype to production by clarifying requirements and defining useful outputs
- Built iterative improvement loop using client feedback to refine model outputs
- Diagnosed and reduced LLM hallucinations via stricter prompting and schema constraints
- Designed robust resume ingestion across PDFs and images using OCR
- Systematic real-time troubleshooting using logs/traces, reproduction in lower environments, and isolation of root cause
- Mitigated production agent looping caused by upstream API response changes using feature flags to maintain customer continuity
- Drove adoption by quantifying impact (time saved, accuracy, retention) and creating user education materials
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