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Janine Casale
Director-level operations leader specializing in franchise and enterprise transformation
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About
Operations and business transformation leader with experience spanning franchise advisory and large-scale enterprise execution, most recently as Senior Director of Operations Solutions & Engagement at Wyndham Hotels & Resorts. Stands out for building structure in ambiguous environments, leading cross-functional initiatives across operations, legal, technology, sourcing, and brand teams, and using analytics tools like Power BI and Salesforce to turn fragmented processes into scalable, insight-driven systems.
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Key Strengths
- cross-functional leadership without direct authority
- operations transformation in complex enterprise environments
- building scalable processes and SOPs
- data-driven decision support through executive dashboards
- franchise and corporate stakeholder management
- structured problem solving
- translating complex data into actionable recommendations
- leading ambiguous, fast-moving transformation initiatives
- enterprise platform migration leadership
- process redesign with measurable scale impact
- improved waiver management process handling nearly 10,000 requests in 2024
- supported 148% year-over-year increase in waiver request volume with improved visibility and scalability
- created Power BI dashboards that reduced multi-report analysis from days to minutes
Reference Highlights
- works well in high-pressure situations
- successful team leadership
- organized
- strategic
- great team leader
- keeps team focused and motivated
- breaks down issues into manageable pieces
- learns quickly in unfamiliar processes
- coordinates effectively with subject matter experts
- sets up needed training
- creates clear project plans
- uses reporting to keep work on track
- positive attitude
- willingness to adapt
- focus on end goal
- manages reorganizations and shifting priorities well
- led major system migrations
- handled extensive cross-department coordination
- successful on-time delivery
- confident demeanor
- calm under pressure
- dependable
- passionate about finding the right vendor
- responsive
- meets deadlines
- handles fast-paced environments well
- able to pivot
- strong prioritization
- effective execution
- strong cross-functional leadership
- ensures timely delivery
- accuracy-focused
- crucial to portal migration
- able to align differing opinions
Janine's references speak for themselves. Let us connect you.
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