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Jared Glaser
Director-level Product Leader specializing in FinTech customer experience
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Senior product leader with major transformation experience at Adyen, where they unified fragmented customer-facing product lines, led seven cross-functional teams, and launched the company's first production AI experience. They pair strong UX and organizational judgment with measurable outcomes, including 25% support-ticket deflection and a components strategy that grew into a 50+ product portfolio. Earlier, they also led the first mobile app build at Fifth Third Bank, reinforcing a consistent philosophy of using technology to amplify human impact rather than replace it.
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Key Strengths
- Led horizontal standardization of customer experience across three Adyen product lines
- Managed seven fully staffed agile teams across product, engineering, design, and data
- Built board-level alignment for major product transformation initiatives
- Strong data-driven product leadership and prioritization discipline
- Shipped Adyen's first production AI use case
- Delivered 25% ticket deflection in first quarter with AI assistant
- Balanced AI innovation with regulatory and governance constraints
- Strong UX judgment grounded in customer research
- Influenced product direction away from fully chat-based workflows toward human-controlled AI augmentation
- Created component-based product strategy to reduce customer integration effort
- Scaled components portfolio to 50+ products used by many customers
- Experienced in organizational redesign and product team formation
- People leadership centered on trust, transparency, and accountability
- Track record of using technology to augment human work rather than replace it
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