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Jing Yang
Senior Machine Learning Engineer specializing in NLP and generative AI
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About
ML/AI engineer focused on production NLP and voice AI systems in the restaurant tech space, with hands-on work spanning ASR, intent classification, LLM fine-tuning, and deployment monitoring at Presto AI. They highlight a 15% improvement in full-AI ordering rate and also built a restaurant sentiment analysis product at Wisely that they say became a standout feature in a $10M acquisition context.
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Key Strengths
- End-to-end ownership of production voice AI systems
- ASR accuracy improvement through noise removal and confusion reduction
- Intent classification optimization balancing LLM quality with real-time speed
- Production error detection and retry strategy design
- Evaluation using Label Studio, confusion matrix analysis, and A/B testing
- Improved full-AI order rate by 15% with fine-tuned GPT approach
- Applied ML in restaurant ordering and sentiment analysis domains
- Built custom NLP parsing for emerging terms and keywords
- Delivered a restaurant sentiment analysis model tied to a $10M product outcome
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1 publication
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