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John Patton
Executive Atlassian and Agile transformation leader specializing in AI-enabled enterprise collaboration
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About
Product leader with hands-on experience modernizing enterprise internal tooling and shipping AI-enabled support workflows. At Peloton, they led the end-to-end migration of Jira, Confluence, and JSM from on-prem Data Center to cloud; at Atlas Vega, they implemented a RAG-based Slack/JSM support assistant with strong governance, data hygiene, and measurable support outcomes.
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Key Strengths
- Led end-to-end Atlassian cloud migration for enterprise help desk ecosystem
- Strong internal tooling and workflow modernization expertise
- Roadmap creation grounded in data analysis and cross-department requirements
- Backlog prioritization and delivery risk mitigation
- Cross-functional leadership across engineering and design
- Experience coordinating distributed engineering teams
- Applied UX judgment to improve internal portal experience
- Built AI-enabled Slack-to-JSM support workflow for enterprise clients
- Deep practical understanding of RAG architecture and enterprise AI guardrails
- Balanced AI usefulness with hallucination prevention and governance compliance
- Recognized importance of knowledge-base cleanup for AI product quality
- Measured product success with operational and user metrics like deflection, MTTR, and in-flow CSAT
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