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Jourdan Smith - AI UX Research & Design Consultant in Chicago, IL

Jourdan Smith

Executive UX design and research leader specializing in AI, voice, and digital commerce

FreelanceChicago, IL15 Years ExperienceExecutive Level

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About

Product and UX leader with high-profile experience across Amazon Prime Wardrobe, Amazon Fashion, and Alexa smart home, plus consulting work for large enterprises like Hy-Vee. Particularly compelling for roles at the intersection of product, design, and AI: they’ve built zero-to-one consumer experiences, applied ML to reduce fashion returns, and led scalable UX systems across complex ecosystems while navigating heavyweight enterprise politics.

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Key Strengths

  • launched Amazon Prime Wardrobe from early-stage concept as hire #7
  • drives complex zero-to-one product innovation at global scale
  • navigates difficult cross-team politics in large enterprises
  • translates nonstandard business models into shippable UX and backend workflows
  • strong partnership with engineering and design on ambiguous builds
  • applies ML to operational product problems like returns reduction
  • deep fashion e-commerce expertise, especially sizing and returns dynamics
  • builds scalable design systems for complex multi-device ecosystems
  • uses user research to balance familiarity with platform standardization
  • effective consultant for legacy enterprise modernization and AI adoption
  • experienced interviewer and talent evaluator through Amazon Bar Raiser program
  • thoughtful perspective on human-centered AI and preserving user agency

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Experience

AI UX Research & Design ConsultantFreelance · Sep 2024 – Presentfreelance
VP, UX Design & ResearchRazorfish · Feb 2022 – Aug 2024
Global Director UX Design & Research, Alexa Smart HomeAmazon · Sep 2019 – Aug 2020
Global Director UX Design & Research: Fashion & ApparelAmazon · Oct 2016 – Aug 2019
UX Design Managing DirectorTribune Media · Sep 2014 – Sep 2016
Founderemitips LLC · Jun 2011 – Sep 2016
UX Creative DirectorSears Holdings · Sep 2013 – Sep 2014
Art DirectorWalgreens · Mar 2011 – Sep 2013
Adjunct ProfessorColumbia College Chicago · Jan 2011 – Jan 2015part-time

Awards

  • Amazon patent
  • Utility patent for touchscreen-compatible winter gloves
  • Professor of the Year Nominee - Columbia College Chicago (2014)
  • Professor of the Year Nominee - Columbia College Chicago (2015)

Skills

Languages

English

Publications

2 publications

Artificial intelligenceMachine learningE-commerce product innovationTouchscreen-compatible apparel products

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Connect with Jourdan

Jourdan already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

Recommended

Already have an account?

Hire with Reval

Find your next great hire

Our AI agents source, screen, and vet candidates for your open roles. Get qualified candidates within 48 hours.

$250one-time kickoff
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Jourdan SmithExecutive UX design and research leader specializing in AI, voice, and digital commerce