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Kashyap Ivaturi
Staff Software Engineer specializing in FinTech and AI-powered customer support
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Technical lead who shipped a production GPT-4-powered customer support agent for Square, serving a large fintech customer base through a React chat interface with tool-using orchestration, guardrails, and live handoff paths. Brings strong real-world experience in agent reliability, evaluation, observability, and workflow orchestration using Temporal, Sidekiq, Pinecone, Datadog, and Snowflake.
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Key Strengths
- Led end-to-end delivery of a production AI customer support agent at Square
- Experience building LLM systems at fintech scale
- Strong agent architecture and orchestration design
- Deep focus on reliability, guardrails, and safe production rollout
- Hands-on evaluation and observability for non-deterministic AI systems
- Cross-functional collaboration with ML and data science teams
- Operational rigor with SLAs, alerts, dashboards, and on-call processes
- Practical maintainability approach using A/B testing for prompts, tools, and model changes
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