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Kenneth Young

Senior Site Reliability Engineer specializing in production LLM/RAG deployments

FM IndustriesUdacityFremont, CA21 Years ExperienceSenior LevelWorks On-Site

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About

Built and operationalized an internal LLM/RAG system for engineering specs—starting with an at-home prototype using real ERP documents, then securing hardware, standing up a GPU/software stack, and deploying through UAT to production. Identified organizational gaps (no shared spec repository) and created a queryable RAG database that reportedly cut document discovery from days/weeks to minutes, while also resolving retrieval issues via improved PDF-aware chunking.

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Key Strengths

  • Took an LLM/RAG concept from at-home prototype to production-ready platform (including GPU stack setup)
  • Built a searchable engineering-spec repository (RAG database) to break down silos across business units
  • Delivered major efficiency gains: reduced spec-finding time from days/weeks to minutes
  • Strong real-time troubleshooting: diagnosed missing-results issue to PDF pagination/chunking and implemented a validated fix
  • Production discipline: POC → dev/test → UAT with engineers → production deployment
  • Pragmatic hardware decision-making under constraints (returned too-new GPU; negotiated vendor deal for established card)

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Experience

Sr Site Reliability Engineer (Independent Consultant)FM Industries · Oct 2023 – Presentfreelance
Lead Site Reliability EngineerSalesforce Inc. · May 2016 – Mar 2023
Lead Web Infrastructure EngineerBrocade Communications · Dec 2004 – Feb 2016

Education

Fresno Statebachelor, Computer Graphics Design (Focus in Computer Science)

Languages

English

Certifications

Career Essentials in Generative AI (Microsoft & LinkedIn Learning)AWS Cloud PractitionerAdobe Experience Manager (AEM) Systems Administrator TrainingCertificate in Database Systems and Concepts (Oracle, MSSQL Server) - University of California, Santa CruzCertificate in Multimedia Engineering and Programming (Network Engineering focus) - University of California, Santa CruzBTS Leadership Training ProgramBreakthrough Leadership - Harvard Business PublishingDeep Learning Engineer Nanodegree - UdacityDatabase Systems and Concepts; Multimedia Engineering and Programming - University of California, Santa Cruz

Memberships

  • ACM

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Kenneth YoungSenior Site Reliability Engineer specializing in production LLM/RAG deployments