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Kieron Ong
Junior Software Engineer specializing in AI platforms and full-stack systems
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About
Frontend/product engineer with strong experience building sophisticated AI-assisted browser UIs for customer support operations in healthcare/therapy contexts. Particularly compelling for teams needing someone who can combine modern web architecture, observability, typed systems, and human-in-the-loop AI UX to improve both reliability and agent efficiency.
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Key Strengths
- Built complex AI-assisted internal CX tooling aggregating data from 4 systems
- Designed human-in-the-loop UX with manual overrides for non-deterministic AI
- Strong async workflow and failure-state UI design using Temporal
- Created custom framework for infinitely regressing SOP tree interfaces
- Deep front-end debugging across SSR, hydration, and third-party script race conditions
- Improved load times by 5% overall and over 40% for some legacy-system users
- Data-driven product iteration using override logs, TTR metrics, control groups, and user feedback
- Expertise in usability design for expert users with confidence labels and guardrails
- Led JavaScript-to-TypeScript migration and values typed reliability at scale
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