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Kiran Satyanarayana P
Mid-level Full-Stack Java Developer specializing in enterprise banking and healthcare systems
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About
Built and shipped a production LLM-powered customer support triage/resolution agent that automated ~60% of tickets, cutting response times from hours to seconds and improving first-response resolution by ~40%. Experienced designing multi-tenant, tenant-isolated agent architectures with RAG, schema-based tool calling/strict JSON validation, and strong reliability practices (guardrails, retries, fallbacks, monitoring), including safe integration with messy ERP-like data.
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Key Strengths
- Shipped production LLM support agent automating ~60% of incoming tickets
- Reduced average response time from 2–3 hours to under 30 seconds
- Improved first-response resolution rate by ~40%
- Designed for production reliability with auto-scaling, load balancing, and health checks
- Built predictable agent workflows using guardrails, retries, fallbacks, and monitoring
- Implemented multi-tenant LLM architecture with strict tenant isolation and configurable behavior
- Improved reliability by tightening JSON schema validation and refining prompts to reduce incorrect tool calls
- Handled messy ERP-like data via normalization, strict validation/permissions checks, and safe fallbacks (read-only/human approval)
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