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Luis Aragon
Senior Software Engineer specializing in data infrastructure and distributed systems
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About
Software engineer working on agentic AI SMS customer engagement flows and a Customer Data Profile service that unifies journey data across SMS/web/calls while enforcing precise consent management. Has hands-on production operations experience, including recovering a reporting-critical Elasticsearch outage by standing up a new cluster in Kubernetes, restoring from snapshots, and rewinding Kafka consumers to reprocess missed data.
Experience
Education
Key Strengths
- Built and deployed customer-facing AI SMS solution with customer data profile and consent handling
- Strong focus on compliance-sensitive consent workflows with rigorous testing
- Production incident recovery: restored Elasticsearch via Kubernetes + snapshots and replayed Kafka consumers after outage
- Designs resilient integrations (auth, decoupling, failure isolation) with observability (metrics/logs)
- Applies late-binding/event-driven patterns to keep downstream consumers flexible
- Balances MVP/vertical-slice delivery with ongoing testing and tech-debt management
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