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Luka Baljak
Senior Software Engineer specializing in full-stack web and AI-powered SaaS
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About
Frontend-leaning product engineer who took broad ownership of a recently launched AI-powered customer support chat designed to deflect support tickets. They designed the overall system, built the full frontend, contributed to backend work, and served as a key source of product and technical continuity for a globally distributed team.
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Key Strengths
- Owned end-to-end design of an AI customer support chat surface
- Built the entire frontend and contributed to backend implementation
- Designed session-state architecture for solved, bypassed, and abandoned chat flows
- Strong React/TypeScript frontend architecture instincts
- Uses TanStack Query for caching and data fetching
- Applies performance optimization techniques such as virtualized lists
- Experience with real-time back-office workflows using WebSockets
- Collaborated with backend engineers on API contracts and integration validation
- Provided product and technical guidance to a globally distributed team
Reference Highlights
- takes ownership seriously
- reliable problem solver
- strong architectural initiative
- tests thoroughly end to end
- high dedication
- closely monitors deployments
- willing to stay after hours
- performance-focused
- proactive about SEO standards
- improved legacy page speed
- strong communication skills
- gets along with anyone
- aligns frontend and backend early
- thinks beyond frontend toward backend efficiency
Luka's references speak for themselves. Let us connect you.
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