makarand pundlik

About

Software intern at BestWork who owned an AI-powered sales performance chatbot end-to-end: React/Material UI frontend, TypeScript AWS Lambda backend, and AWS Bedrock (Llama 3) + OpenSearch knowledge base over Salesforce/HubSpot data with Slack-based weekly summaries. Worked directly with the CTO in a high-ambiguity environment, including building an audio bot from scratch just in time for a client demo, and implemented metadata-based retrieval to handle multi-team knowledge base constraints.

Experience

Education

Key Strengths

• Owned and shipped an end-to-end AI chatbot (React frontend, AWS Lambda backend, deployment/ops)
• Built CRM data ingestion + indexing pipeline using Bedrock (Llama 3) and OpenSearch knowledge base
• Solved multi-tenant retrieval constraint by adding per-file metadata to scope Bedrock document fetching (worked around AWS knowledge base limits)
• Designed scalable AWS serverless architecture using API Gateway, Lambda routing, SQS buffering, EventBridge triggers, and CloudFront/S3 hosting
• Production reliability/observability experience with CloudWatch alarms (dynamic thresholds) and CloudTrail + CloudWatch logs
• High-ownership delivery in ambiguous startup setting (built an audio bot from scratch in time for a client demo)
• Frontend maintainability via reusable, highly-configurable chart component (props-driven styling and scaling)