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Nour Elaifia
Junior Full-Stack/AI Engineer specializing in enterprise AI agents and web platforms
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About
Forward Deployed Engineer focused on taking enterprise LLM voice agents from prototype to production. Led a turnaround on a high churn-risk account by building a custom nested-API integration and preprocessing layer that enabled the LLM to reason over complex order hierarchies, cutting call handle time from 15 minutes to 2 minutes and driving expansions. Strong in real-time agent/workflow debugging, developer workshops, and sales partnership for adoption.
Experience
Education
Key Strengths
- Took a high-churn-risk enterprise account and delivered production success
- Reduced call center handle time from 15 minutes to 2 minutes via LLM voice agent + orchestrated data layer
- Deep discovery beyond engineering stakeholders (worked directly with call center operators)
- Designs robust LLM systems by separating data/context, reasoning, and infrastructure failure modes
- Fast real-time debugging using systematic isolation and log-driven root cause analysis
- Rebuilt client trust after prior delivery failure using co-creation and high-visibility updates
- Effective developer-facing demos emphasizing edge cases and failure modes
- Identifies expansion opportunities and partners with sales/AEs to drive renewals and adoption
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