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Phani Kumar Boddupalli
Intern Software Engineer specializing in Voice AI and NLP
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About
Customer-facing engineer from Popular Tech who built and deployed tailored AI/automation features for enterprise voice systems. Experienced in integrating customer workflows via APIs, handling live production latency incidents through log tracing and rapid stabilization, and validating solutions through phased rollouts, monitoring, and direct on-site collaboration with clients.
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Key Strengths
- End-to-end customer-facing delivery (discovery → design → deployment → validation)
- Builds integrations in production-mirroring sandboxes to reduce deployment risk
- Production incident triage under peak traffic (isolates source, traces logs, identifies bottlenecks)
- Maintains service continuity via temporary fallback paths while pursuing root cause
- Optimizes API/workflow design to reduce synchronous calls and improve performance
- Strong on-site customer collaboration (debugging with clients, validating real workflows)
- Emphasis on phased rollouts and continuous monitoring for long-term reliability
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