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Pooja Miryala
Mid-level AI/ML Engineer specializing in NLP, LLMs, and RAG for banking and healthcare
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About
Deployed a real-time LLM-driven call center summarization and agent-assist platform at Fifth Third Bank, combining transformer models (BERT/GPT) with FastAPI inference on AKS and vector storage (ChromaDB/PostgreSQL). Emphasizes production-grade reliability (autoscaling, CI/CD, monitoring) and measurable evaluation (A/B testing), and translates model outputs into business-facing Power BI insights for call center leadership.
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Key Strengths
- Built and deployed real-time LLM-powered call summarization and agent-assist system in production (bank/call center context)
- End-to-end ML/LLM deployment on AKS with secure, high-throughput FastAPI inference
- Strong LLM optimization practices (domain fine-tuning, early stopping, learning-rate tuning, quantization for latency)
- Production reliability focus: autoscaling, high availability, fault tolerance, CI/CD with rollbacks
- Rigorous evaluation approach (unit/integration/E2E testing, A/B testing, monitoring with Azure Monitor and ELK)
- Effective cross-functional collaboration with data scientists and non-technical stakeholders; communicates results via Power BI dashboards
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