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Reshwanth Gunda

Mid-level Backend Engineer specializing in cloud and enterprise Python systems

New York State Department of Taxation and FinanceUniversity of Massachusetts DartmouthNew York, NY5 Years ExperienceMid LevelWorks On-Site

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About

Full-stack product engineer with hands-on ownership of both real-time product infrastructure and production AI systems. They shipped a notification platform that materially improved engagement and repeat purchases, and also built key layers of an AI support agent with strong reliability controls and user-centered UX improvements that boosted adoption.

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Key Strengths

  • Owned full-stack real-time notification system in production
  • Strong React/TypeScript and Node.js backend integration
  • Designed scalable WebSocket architecture with Redis Pub/Sub
  • Built reliability safeguards with dead-letter queue and persistence fallback
  • Drove measurable product impact: notification open rate 12% to 74%
  • Improved business outcomes: 8% increase in repeat purchases within 90 days
  • Reduced support tickets related to missed updates
  • Built AI support agent tool-calling and retrieval pipeline
  • Implemented production AI quality controls with confidence thresholds and human-in-the-loop review
  • Used metrics to monitor hallucination, auto-resolution, and escalation rates
  • Zero-to-one product execution under ambiguity
  • Fast cross-functional delivery with product, design, and stakeholders
  • Turned AI outputs into intuitive UX for non-technical users
  • Improved AI feature adoption by 60% through structured summaries and confidence states

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Experience

Software ProgrammerNew York State Department of Taxation and Finance · Sep 2023 – Present
Software EngineerCorespan Systems · Jan 2022 – Aug 2023
Software DeveloperE-Rad Imaging and Reporting Services · Feb 2020 – Jul 2021

Education

University of Massachusetts Dartmouthmaster, Data Science
ICFAI Foundation for Higher Educationbachelor, Computer Science

Languages

English

Certifications

IBM Data Science Professional CertificateUniversity of Helsinki – Elements of AIMicrosoft Azure Database Administrator AssociateIBM Cognitive class – R for Data Science

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Typically responds within 24 hours

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Reshwanth GundaMid-level Backend Engineer specializing in cloud and enterprise Python systems