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Sai Santosh Vasamsetti
Mid-level Software Engineer specializing in full-stack and machine learning
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About
Built a production AI-powered customer support Q&A system using an internal knowledge base to reduce repetitive ticket work and improve customer satisfaction, with an emphasis on source-backed answers and expert oversight. Also has experience defining deployment services in a microservices architecture and integrating large-scale APIs (including work connected to US HHS/COVID-19).
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Key Strengths
- Built and deployed an AI customer-support Q&A system to reduce ticket resolution time and improve customer satisfaction
- Experience integrating LLM/RAG with scattered PDF/document sources and providing source-backed responses
- Structured engineering process for AI workflows: design metrics/WBS, unit + integration testing, multilingual testing, and human evaluation
- Microservices and API integration experience (including work tied to US HHS/COVID-19 APIs)
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