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sarah robert
Staff RPA & Automation Engineer specializing in Financial Services
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About
Blue Prism RPA developer in a small FinTech-aligned team who owned ~20 production bots and drove both delivery and reliability. Built a shared VDI/locking design that cut infrastructure cost ~20–30% and routinely handled ServiceNow-driven production incidents end-to-end, including hotfixes and longer-term SDLC fixes. Also acted as a player-coach, training junior hires and maintaining high bot success rates (up to 99% within SLA).
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Key Strengths
- Shipped ~20 Blue Prism RPA bots to production with 80–98% success rates
- Designed shared VDI resource model (work analyzer + lock mechanism) reducing VDI cost ~20–30%
- Led end-to-end production incident handling (triage, RCA, hotfix/bandaid, permanent fix via SDLC)
- Delivered high-profile bot project in 10 days as sole developer; achieved 99% success rate within SLA
- Player-coach experience onboarding and code-reviewing junior developers
- Proactive reliability practice: coordinated with app and desktop security teams; tested upcoming changes in stage before prod
- Built and deployed a compliance-focused AI assistant with dynamic access control to sensitive documents
- Designed RBAC-based retrieval gating so unauthorized documents are never retrieved (prevents leakage by design)
- Implemented auditable, regulator-friendly agent workflows using LangGraph with explicit multi-step governance
- Established measurable evaluation framework (retrieval cosine similarity, supported vs not-supported via LLM judge, per-node latency in LangSmith)
- Strong model/retrieval/prompting choices for regulated environments (Claude for long context, strict context-only prompting, low temperature)
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