Mid-level Software Engineer specializing in cloud backend and distributed systems
Shalin already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.
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Built a production GenAI support agent at Amazon for FBA on-call operations, using Bedrock, Lambda, RAG, and confidence-based human fallback to safely automate ticket triage. The system materially reduced ticket volume and manual workload while improving MTTR, showing strong depth in reliable LLM agent architecture under real operational constraints.
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