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Shiva Ganduru
Senior Backend Software Engineer specializing in microservices, Kafka, and cloud-native AWS platforms
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LLM/agent engineer with production experience in the insurance claims domain, integrating OpenAI + LangChain into a claims platform to automate unstructured document extraction/classification and cut manual effort by 35%. Built reliable, fault-tolerant AWS/Kubernetes microservices with CloudWatch monitoring plus circuit breakers/retries/fallbacks, and implemented multi-step Spring Boot orchestration with schema validation, confidence gating, and human-in-the-loop handling for low-confidence cases.
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Key Strengths
- Shipped LLM agent to production for insurance claims document extraction/classification
- Delivered 35% reduction in manual effort via automation
- Designed for production reliability (99% uptime) using fault-tolerant microservices on AWS/Kubernetes
- Implemented resilience patterns (retries, circuit breakers, fallbacks) to handle failure modes
- Built multi-step agent workflows with function calling, structured outputs, and Spring Boot orchestration/state for traceability and recovery
- Improved output consistency by refining prompts and enforcing strict JSON schema validation with fallback logic
- Handled messy ERP/operational data with validation/normalization layers and idempotency to prevent bad actions
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