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Siddarth Kadiyala
Senior Solutions Engineer specializing in AI automation and cybersecurity integrations
Cupertino, CASolutions Engineer8 years experienceSeniorEnterprise SoftwareSaaSCustomer Service Technology
ScreenedIdentity Verified
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About
Built and deployed custom AI chatbots at LivePerson, translating customer service pain points (e.g., MTTR reduction and fragmented information) into production RAG-based solutions with stakeholder-facing metrics dashboards. Experienced in real-time troubleshooting using Elastic logs, leading POCs, and integrating customer APIs to automate workflows as part of sales-driven solutioning.
Experience
Solutions EngineerLivePerson
Solutions EngineerLogicHub
Software EngineerQualcomm
Mobile App DeveloperClockwork CX
Software Engineer InternWilliams-Sonoma
Education
University of Illinois at Urbana-Champaignbachelor, Computer Science & Statistics (2016)
Key Strengths
- Takes AI chatbot/LLM solutions from discovery and requirements through RAG knowledge base build, testing, deployment, and customer enablement
- Uses observability/logs (Elastic) to rapidly diagnose production issues and coordinate fixes across service owners
- Improves developer onboarding via technical workshops, Postman collections, and runbooks; reduces recurring issues over time
- Partners with sales by leading POCs and delivering custom demos/integrations that address customer workflow pain points
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