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Sonu Kaur
Executive Chief of Staff and FP&A leader specializing in SaaS, utilities, and hospitality
Irvine, CAChief of Staff to the CEO: Sales, Customer Success – Global Delivery, Product Engineering Support, SMB Business Unit19 years experienceExecutiveSaaSCloud ComputingTechnology
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About
Cross-functional operator with experience hiring and standing up a product support function, then reducing ambiguity across Sales/CS/Product Support through clear roles and KPI-driven accountability. Reported outcomes include +20% customer satisfaction, +40% employee engagement, and -10% churn, with an emphasis on structured execution (deliverables/deadlines/follow-ups) and proactive risk/disaster recovery planning.
Experience
Chief of Staff to the CEO: Sales, Customer Success – Global Delivery, Product Engineering Support, SMB Business UnitSmart Energy Water
Chief of Staff and Director of Finance-FP&A for a global matrixed company: Reported to CFO, CEOAMI (American Megatrends Inc)
Director, FP&A (Financial Planning & Analysis): Reported to CFO and supported CEO and his direct reportsCalero Software
Contract Financial Planning & Analysis Management Consultant: Operations finance, Strategic planning, and Corporate DevAccess Clinical Partners (GoHealth Urgent Care)
Manager, Business Development & Franchise salesInterContinental Hotels Group
Manager, Corporate Strategy, New Brand & SalesInterContinental Hotels Group
Global Business PartnerInterContinental Hotels Group
Sr. Finance Manager, Commercial FinanceInterContinental Hotels Group
Manager, Tax and Group Financial ReportingInterContinental Hotels Group
ControllerBlue Capital Management
Education
Guru Nanak Dev University, Hans Raj Mahila Maha Vidyalayabachelor
Edmonds Collegeassociate
Key Strengths
- Built and hired a product support team
- Clarified roles across sales, customer success, and product support using defined responsibilities and KPIs
- Improved customer satisfaction by 20%
- Improved employee engagement by 40%
- Reduced churn by 10%
- Creates structured execution plans with deliverables, deadlines, and follow-up rhythms
- Manages organizational politics and gender bias via 1:1s and clear written expectations
- Prioritizes work based on strategic goals and KPI alignment
- Proactive risk management including disaster recovery planning
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