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Steve Watson
Executive product leader specializing in payments and POS platforms
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About
Product leader with substantial experience rebuilding a legacy POS platform, modernizing core functionality across device and backend systems, and navigating complex payments workflows. They also bring hands-on AI product experience, including OpenAI-powered merchant catalog creation and a practical, human-centered view of AI as a tool to augment teams and users rather than replace them.
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Key Strengths
- Led end-to-end rebuild of a legacy POS application
- Strong product prioritization across must-have vs nice-to-have features
- Cross-functional alignment with engineering, design, leadership, risk, and commercialization teams
- AI product strategy balancing in-house build vs third-party integrations
- Data-informed product decisions using adoption KPIs, drop-off analysis, and merchant surveys
- User-centered UX simplification for device connectivity flows
- Deep payments domain knowledge including partial authorizations and tipping flows
- Structured decision-making through good-better-best option framing
- Mentorship and career development for product managers
- Human-centered perspective on AI as an augmentation tool
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