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Susan Sorensen
Executive product leader specializing in EdTech, learning platforms, and AI-enabled outcomes
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About
Education-focused product leader with 12+ years across Bridge LMS, Canvas, Kuali, and healthcare.gov, known for turning ambiguity into clear product strategy and shipping human-centered AI. They pair strong UX judgment with cross-functional leadership, including a Bridge AI course-creation launch that hit 76.8% admin adoption and a healthcare.gov enrollment redesign that cut session time to under 10 minutes.
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Key Strengths
- Led end-to-end product rebuild at Bridge LMS around four outcome pillars
- Improved retention and increased cross-sell on net-new by 50%
- Shipped AI-assisted course creation with 76.8% admin adoption in first beta month
- Strong AI product judgment centered on trust, transparency, and human-in-the-loop workflows
- Translates ambiguous customer needs into clear roadmap and prioritization frameworks
- Deep cross-functional leadership with engineering and design through shared context and design sprints
- Material UX judgment shift at Canvas from flexible reporting to question-first analytics
- Achieved over 85% task success in analytics usability testing
- Aligned complex multi-organization stakeholders at healthcare.gov around session completion
- Reduced enrollment session time to under 10 minutes across a 15 million user context
- Built product team structures, role definitions, and progression models in immature orgs
- Experienced hiring, managing, and mentoring PM talent across startup and larger org environments
- 12+ years in education-focused product work
- Human-centered AI philosophy focused on augmenting teachers and tutors rather than replacing them
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