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Tejaswini Manjunatha
Mid-level Reliability Engineer specializing in incident response and LLM-driven support automation
Palo Alto, USAForward Deployed Operational Engineer4 years experienceMid-LevelTechnologyEnterprise SoftwareSaaS
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About
Customer Success Services / Support professional working on Palantir Foundry who productionizes customer integrations (secure OAuth2, scheduled pipelines) and builds LLM-driven support automation (runbook matching) with monitoring and evaluation suites. Also leads developer workshops/demos on Foundry packaging/installation workflows, using live debugging techniques to make concepts concrete.
Experience
Forward Deployed Operational EngineerPalantir Technologies
Product Reliability EngineerPalantir Technologies
Product Reliability Operations AnalystPalantir Technologies
Education
New York Universitymaster, Computer Engineering (2021)
PES Universitybachelor, Information Science (2019)
Key Strengths
- Takes prototypes to production with secure auth (OAuth2) and automation (scheduled pipelines)
- Translates complex platform concepts for non-technical customers using AI coding agents
- Systematic LLM troubleshooting using monitoring, eval suites, and end-user feedback loops
- Improves LLM accuracy by refining prompts and adding structured inputs (e.g., reporter vs supporter context)
- Strong technical enablement: delivers developer workshops with live demos and API-level visibility (network requests)
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