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Venkatesh Sanaboina

Senior AI/ML Engineer specializing in Generative AI, LLMs, and MLOps

VerizonJawaharlal Nehru Technological UniversityTampa, FL9 Years ExperienceSenior LevelWorks On-Site

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About

Telecom (Verizon) AI/ML practitioner who built a production multimodal system that ingests messy customer issue reports (calls, chats, emails, screenshots, videos) and turns them into confidence-scored incident summaries with reproducible steps and evidence links. Also built KPI/alarm-to-ticket correlation to rank likely root-cause domains (RAN/Core/Transport), cutting triage from hours to minutes and improving MTTR.

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Key Strengths

  • Built and deployed a production AI test case generator converting unstructured customer reports into executable validation workflows
  • Designed multimodal incident understanding pipeline (ASR + OCR + evidence linking) with confidence-gated summarization in near real time
  • Reduced incident triage time from ~1 hour/hours to minutes by correlating network KPIs/alarms with ticket patterns and ranking root-cause domains
  • Strong production orchestration experience using Apache Airflow for end-to-end ML/data workflows (ingestion, validation, Spark/Databricks transforms, training/scoring, publishing to Snowflake/S3)
  • Reliability-focused AI evaluation approach: component/workflow/prompt tests, strict schemas, scenario replays, A/B rollouts, monitoring and rollback
  • Methodical model/retrieval selection using task constraints and measurable retrieval/answer metrics (recall@k, gold-set accuracy)
  • Effective collaboration with non-technical stakeholders to define usable outputs (one-page incident summary, reproducible steps, confidence level, evidence links) and drive adoption

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Experience

AI / ML EngineerVerizon · Oct 2021 – Present
Data ScientistMNOP Systems Pvt Ltd · Jun 2018 – Oct 2021
Python DeveloperCyber Best Technologies · Dec 2016 – May 2018

Education

Jawaharlal Nehru Technological Universitybachelor, Computer Science Engineering (2016)

Languages

English

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Venkatesh SanaboinaSenior AI/ML Engineer specializing in Generative AI, LLMs, and MLOps