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Victor Pirie
Senior AI/ML Engineer specializing in LLMs, NLP, and enterprise conversational AI
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About
Built and owned a production conversational AI platform for a healthcare contact center, including RAG-based agent assist, hybrid retrieval, safety guardrails, and production monitoring. Stands out for combining LLM product delivery with strong operational rigor, driving a reported 25-30% improvement in handling time in a sensitive healthcare environment.
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Key Strengths
- Owned end-to-end production AI system for healthcare contact center automation
- Shipped RAG-based agent assist grounded in internal healthcare documents
- Delivered 25-30% reduction in average handling time and improved agent throughput
- Strong production evaluation mindset using historical conversation datasets and human review
- Balanced latency, cost, and quality with model routing and confidence-based fallback
- Built safety mechanisms for sensitive healthcare use cases including guardrails and human escalation
- Designed reusable Python service architecture with clear API contracts
- Improved deployment reliability through automated testing and monitoring pipelines
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