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Yousef Abdelsalam
Junior Software Engineer specializing in Odoo, web performance, and backend systems
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About
Full-stack developer who shipped LLM-powered customer support automation, including an AI call center designed for always-on, high-concurrency real-time phone handling. Also built a WhatsApp lead-conversion chatbot using Zapier webhooks, Redis state, and Twilio messaging, and reports measurable outcomes (+11% customer satisfaction, ~7% cost reduction) while using GPT-4.1.
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Key Strengths
- Shipped AI-powered call center handling hundreds/thousands of simultaneous real-time calls
- Delivered measurable impact: +11% customer satisfaction and ~7% cost reduction
- Built multi-step WhatsApp lead-conversion chatbot integrating Zapier webhooks with Twilio messaging
- Practical state management using Redis cache for conversational workflows
- Improved agent reliability through iterative instruction/prompt refinement and extensive QA testing
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