Vetted Logging Professionals

Bill Cheng

Screened ReferencesStrong rec.

Director-level Engineering Leader specializing in SaaS platforms and AI systems

Remote, USA26y exp

“Entrepreneurial candidate building an LLC focused on applying AI to improve call center customer service, with an early go-to-market focus on local government call centers. They are already in discussions with a government prospect and have a clear thesis around solving high turnover and low knowledge retention through AI-assisted training and support systems.”

“Research-focused software engineer who builds performance-critical Python/C++ systems emphasizing correctness, state-transition precision, and distributed coordination. Created an automated simulation-based testing/validation framework for quantum programs that caught subtle logic/type errors early, reduced debugging time, and improved developer confidence through strong observability and scalable test generation.”

“Built and shipped a production LLM-powered grading platform that automates rubric-aligned scoring and feedback, with strong guardrails (RAG grounding, structured JSON, validation/retries) and operational rigor (metrics, drift monitoring). Experienced using CrewAI to orchestrate multi-agent workflows end-to-end and validating quality via gold-set benchmarking against human graders with regression testing on every prompt/model change.”

“Built and deployed a production LLM-based RAG agent platform adopted by multiple business teams (Marketing, GTM, Recruiting, Customer Support) to automate knowledge search, Q&A, and content generation. Emphasizes production-grade reliability (grounding/validation/guardrails), rigorous evaluation/monitoring, and cost-aware scaling via model tiering, prompt/retrieval optimization, and caching using LangChain/LangGraph orchestration.”

“Open-source JavaScript library contributor/maintainer focused on performance and usability—uses profiling and user feedback to optimize large-dataset processing and modernize abstractions. Refactored a nested-callback event handling system into an observer-pattern dispatcher with batched event queues, reducing CPU usage and improving maintainability; also handles community-reported crashes by reproducing issues, fixing memory leaks, and updating docs.”

“Backend engineer/technical lead with experience building and operating real-time blockchain analytics systems at Merkle Science. Owned high-traffic Django/DRF services and Kafka streaming pipelines processing millions of events daily, with deep focus on performance (N+1 fixes, indexing, caching) and reliability (DLQs, retries, monitoring). Also led containerization and Kubernetes/GitOps-style CI/CD on Google Cloud, including a migration off Google App Engine to reduce cost and improve scalability.”

“Backend/platform engineer who owns policy-lifecycle workflow microservices built in Python/FastAPI with async + DDD, Kafka event processing, SQLAlchemy, JWT/RBAC, and Redis caching (cut DB load ~40%). Experienced deploying Java and Python microservices to Kubernetes with Helm and GitOps (ArgoCD) plus Jenkins/GitHub Actions pipelines to AWS/ECR, and has supported phased on-prem-to-cloud migrations with dependency mapping and data consistency strategies.”

“ML/NLP practitioner who built a retrieval-augmented generation (RAG) system for large financial and operational document sets using Sentence-Transformers (all-mpnet-base-v2) and a vector DB (e.g., Pinecone), with a strong focus on retrieval evaluation and chunking strategy optimization. Experienced in entity resolution (rules + embedding similarity with type-specific thresholds) and in productionizing scalable Python data workflows using Airflow/Dagster and Spark.”

“Built a secure, on-prem/private GPT assistant to replace manual SharePoint-style search across thousands of policies/SOPs/engineering docs, using a production RAG stack (LangChain/LangGraph, FAISS/Chroma, PyMuPDF+OCR, vLLM). Implemented layout-aware ingestion (including table-to-JSON) and a multi-agent retrieval/generation/verification workflow with strong observability and compliance guardrails, delivering ~70% reduction in search time.”

“Data/ML practitioner with experience at Airtel and Lincoln Financial delivering measurable business outcomes: improved retention 15% via NLP sentiment analysis and cut response time ~25% using sentence-BERT + FAISS semantic linking. Strong in data quality/identity resolution (SQL + fuzzy matching) and in building production-grade Python workflows orchestrated with Airflow/AWS Glue, including validation and dashboard integration in Power BI.”

“Cloud/DevOps engineer (6+ years) with healthcare domain experience who has owned production AWS systems end-to-end—building real-time data pipelines and an admission forecasting ML service delivered via API and Tableau. Led EMR modernization from on-prem/VMs to containerized AWS using phased migration and blue-green deployments, achieving ~99.5% uptime while cutting on-prem footprint ~30% and driving major automation gains (up to ~90% manual work reduction).”

“Backend engineer (Marsh McLennan) who evolved a high-volume claims automation pipeline in Python, emphasizing thin APIs with background job processing, strong validation/retries, and production-grade observability. Experienced in secure FastAPI API design (centralized JWT/RBAC), multi-tenant Postgres/Supabase-style row-level security, and low-risk refactors using parallel runs and feature flags; targeting founding-engineer scope roles.”

“Data/analytics engineer who owned Angi’s service-request funnel event pipeline end-to-end, routing events server-side to bypass ad blockers and recovering ~15% lost tracking at millions of events/day. Built Snowflake/dbt reporting tables powering Looker dashboards, with strong emphasis on validation, monitoring/alerting, and safe schema evolution. Also shipped a reusable flow state management backend service with TTL storage, CI/CD, and developer-friendly APIs.”