Vetted Software Engineers in Indiana

“Built and deployed a production bilingual (Bengali/English) AI virtual assistant that replaced IVR for telecom customer service at massive scale (~15M users), integrating ASR/TTS, Rasa dialogue management, and custom NLP. Overcame low-resource Bengali data and noisy call-center audio with synthetic data augmentation and transformer fine-tuning, achieving significant production gains including ~50% reduction in support calls.”