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Alicia Zhang

Mid-level Sales Engineer & Solution Architect specializing in cloud and data platforms

TP-LinkBentley UniversityCA, US6 Years ExperienceMid LevelWorks On-Site

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About

LLM-focused customer-facing technical leader with experience productionizing LLM workflows in financial services (State Street), including guardrails, retrieval tuning, and reliability improvements. Also partners closely with sales and executives—at Payoneer helped drive enterprise-wide adoption for a $10M ARR global account through technical discovery, demos, and pilots.

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Key Strengths

  • Takes LLM demos to production by scoping to real workflows and defining acceptable outputs
  • Designs practical guardrails (approved data sources, validation, logging, non-response cases) for regulated environments
  • Real-time diagnosis of LLM/agentic workflow issues by isolating data vs model vs system wiring
  • Improves reliability by tuning retrieval context and implementing timeouts/fallbacks to reduce timeouts/inconsistency
  • Delivers developer-centric demos/workshops focused on APIs, data flows, and failure cases (not just happy path)
  • Partners with sales through discovery/pilots to drive adoption; supported a $10M ARR global account to enterprise-wide adoption

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Experience

Cloud Software EngineerTP-link · Oct 2025 – Present
Solution ArchitectState Street · Feb 2024 – May 2025
Solution ArchitectDocketeer · May 2023 – Feb 2024
Sales Engineer & Data AnalystPayoneer · Sep 2021 – May 2023
Sales EngineerBBK Worldwide · Aug 2020 – Sep 2021

Education

Bentley Universitymaster, Marketing Analytics
University of International Business and Economicsbachelor, Spanish

Languages

English

Certifications

AWS Certified Cloud PractitionerAWS Solutions Architect AssociateCFA Level I

Publications

2 publications

Database managementDatabase shardingDeveloper toolsDocker

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Connect with Alicia

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Typically responds within 24 hours

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Alicia ZhangMid-level Sales Engineer & Solution Architect specializing in cloud and data platforms