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Alok Patel
Senior Product Manager specializing in AI-driven SaaS, FinTech, and E-commerce
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About
Product leader who built Dhurba, a SaaS commerce and business management platform for small and medium retailers, owning the lifecycle from strategy and discovery through launch and scale. Particularly strong in simplifying complex products for non-technical users, aligning cross-functional teams, and introducing explainable AI features that improve merchant outcomes without removing human control.
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Key Strengths
- Led end-to-end build of a SaaS commerce and business management platform for SMB retailers
- Strong zero-to-one and scale product leadership from concept through launch
- Phased roadmap prioritization balancing business impact, feasibility, and speed to market
- Deep cross-functional collaboration with engineering, design, data, QA, and business stakeholders
- Ability to translate customer pain points into PRDs, user stories, and MVP scope
- Scalable platform thinking with modular API-driven architecture
- Practical AI product judgment focused on simplicity, explainability, and trust
- Strong UX instincts for reducing onboarding friction and cognitive overload
- Stakeholder alignment across competing user, technical, and monetization priorities
- Mentorship and process-building for growing product teams
- Data-informed decision making using adoption, conversion, retention, and revenue metrics
- Human-centered AI philosophy focused on augmenting rather than replacing people
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