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Harshana Ragipindi
Mid-level Support/Software Engineer specializing in incident response, automation, and AWS monitoring
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About
Built and owned end-to-end travel booking and baggage fee calculation platforms used by both customer support and customers, emphasizing fast iteration with automated guardrails and production visibility. Experienced designing TypeScript/React systems and operating RabbitMQ-based microservices at scale, including disciplined event contracts, idempotent consumers, and schema evolution strategies. Also created an internal real-time troubleshooting/pricing console that replaced fragmented tools and improved support resolution workflows through pilot-led adoption.
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Key Strengths
- End-to-end ownership (requirements through monitoring/iteration) of customer-facing platforms
- Rapid iteration via small releases and automated guardrails
- Designing resilient systems with defensive patterns and strong typing
- Microservices at scale: lean events, queue isolation, and contract/version discipline
- Strong approach to schema evolution with backward compatibility and parallel migrations
- Built and drove adoption of internal support tooling through pilots and workflow integration
- Prioritization in ambiguous environments using customer impact and high-leverage tradeoffs
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