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Jax Diagana
Senior AI Engineer specializing in forward-deployed voice agents and incident-response automation
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About
FDE at Bland.ai and founder of Fi (incident-response agent) who routinely takes LLM/agentic concepts from prototype to production. Has hands-on experience reverse-engineering undocumented systems to deliver integrations, building LLM testbeds for voice-agent reliability, and rapidly shipping RAG/semantic search solutions (e.g., Confluence runbooks) after deep customer discovery with DevOps/SRE teams.
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Key Strengths
- End-to-end integration delivery despite zero documentation (reverse engineered APIs via Postman/Bash)
- Rapid prototyping to support pre-sales and adoption (built custom chat widget quickly)
- Builds LLM testbeds to evaluate non-deterministic outputs and reduce hallucination risk in voice agents
- Strong customer discovery and active listening; pivots based on stakeholder feedback
- Fast execution on customer pain points (built RAG-based semantic search over Confluence runbooks in ~1 week)
- Experience embedding with customer teams to scope requirements and define success metrics
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