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Leela Tikkisetty
Mid-level Software Engineer specializing in ML platforms and cloud-native backend systems
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About
Software engineer with experience at Google and the City and County of San Francisco building production AI systems, including a RAG-based internal support chatbot and ML-driven ticket priority tagging. Has scaled data/ML platforms with Airflow on GCP (1M+ records/day, 99.9% SLA) and deployed multi-component systems with Docker and Kubernetes (GKE), using modern LLM tooling (LangChain/CrewAI, Claude/OpenAI, Pinecone/ChromaDB, Bedrock/Ollama).
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Key Strengths
- Built and deployed a production RAG chatbot to improve internal ticket resolution using 100+ policy documents
- Designed high-reliability Airflow ETL pipelines on GCP processing 1M+ ad records/day with 99.9% SLA uptime
- Containerized and deployed 15+ ML/ETL platform components using Docker and GKE
- Strong approach to reducing hallucinations via RAG grounded in verified internal data and vector stores
- Cross-functional delivery with non-technical stakeholders; iterated POC to production for automated ticket priority tagging
- Owned end-to-end production delivery (frontend/backend/data/infra) for municipal ticket triage agentic system
- Designed multi-agent orchestration over 100+ municipal datasets using LangGraph + MCP
- Reduced manual ticket routing by 40% and improved resolution accuracy for complex queries by 25%
- Achieved sub-200ms latency and maintained 99.9% uptime via custom health checks/probes
- Productionized secure RAG with automated hallucination checks and grounding for public-facing responses
- Modernized legacy system using strangler-fig approach with fallbacks and parallel-run testing
- Built automated ETL/ELT pipelines reducing manual data entry by 80%
- Delivered production solution in weeks while embedded with minimal oversight; processed 2TB+ daily data (Dataflow/BigQuery)
- Partnered with C-suite stakeholders to translate ambiguous goals into roadmap; weekly demos and sprint planning leadership
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