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Santhosh Kumar

Mid-level GenAI/ML Engineer specializing in LLM agents and RAG for Financial Services & Healthcare

Bank of AmericaVirginia Commonwealth University5 Years ExperienceMid LevelWorks On-Site

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About

Built and deployed a production GenAI internal support agent at Bank of America (“Ask GPS/AskGPT”) using RAG on Azure, focused on reducing escalations and improving response quality for repetitive knowledge-based queries. Demonstrates strong production LLM engineering: custom LangChain orchestration, retrieval tuning to reduce hallucinations, rigorous offline/online evaluation, and model benchmarking with dynamic routing (e.g., GPT-4 vs Claude).

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Key Strengths

  • Built and deployed an internal enterprise GenAI support agent (RAG) on Azure for high-volume knowledge queries
  • Strong hallucination control via retrieval improvements (chunking, metadata filters, relevance thresholds) and prompt redesign (citations, 'I don’t know' behavior)
  • Production-grade LangChain orchestration with custom retrievers and lightweight custom chains (conditional routing, fallbacks, confidence checks)
  • Lifecycle evaluation mindset: separates retrieval vs generation evaluation; uses offline datasets plus production observability (latency, tokens, errors, fallback frequency)
  • Evidence-driven model selection and benchmarking (evaluated GPT-4 vs Claude; implemented dynamic model routing by query complexity)
  • Effective collaboration with non-technical ops/product stakeholders using outcome-based framing and iterative demos/prototypes

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Experience

AI/ML EngineerBank of America · Aug 2024 – Present
Graduate Research AssistantVirginia Commonwealth University · Jan 2024 – May 2024part-time
ML EngineerAnthem Health (Elevance Health) · Apr 2022 – Dec 2023
Data ScientistInfor India Pvt Ltd · Jan 2021 – Mar 2022

Education

Virginia Commonwealth Universitymaster, Computer Science
Mahatma Gandhi Institute of Technologybachelor, Computer Science

Awards

  • Microsoft Hackathon Finalist (2021)

Languages

English

Certifications

AWS Certified Solutions Architect – Associate (2022)

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Typically responds within 24 hours

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Santhosh KumarMid-level GenAI/ML Engineer specializing in LLM agents and RAG for Financial Services & Healthcare