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Sowmya Battu
Mid-level Full-Stack Software Engineer specializing in cloud-native platforms
Greater Seattle Area, WASoftware Development Engineer6 years experienceMid-LevelTechnologyCloud ComputingE-commerce
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About
Amazon experience integrating LLM-powered chat automation into Amazon Connect contact-center workflows, taking prototypes to production with compliance-minded guardrails, schema/policy validation, and robust fallbacks. Regularly supports rollout and adoption via developer workshops, integration guides, and customer calls, with strong production triage and observability practices.
Experience
Software Development EngineerAmazon
Software EngineerUHCL
Site Reliability EngineerAmerican Express
Education
University of Houstonmaster, Management Information Systems (2022)
KL Universitybachelor, Computer Science (2018)
Key Strengths
- Productionizing LLM features with layered guardrails (input constraints, output validation, operational controls)
- Designing reliable LLM systems with safe fallbacks (rollback, safer model, no-AI mode) based on user impact
- Strong observability mindset: logging/metrics plus monitoring fallback rates, latency, and error rates in production
- Real-time incident triage using blast-radius assessment (tenant vs many, workflow vs all) and failure-mode identification
- Developer-facing communication: leads technical walkthroughs/workshops focused on shipping safely to production
- Partnering with product/solutions/customer-facing teams to address objections (reliability/scale) and drive enterprise adoption
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