Vetted LlamaIndex Professionals

“Data/ML engineer in financial services (Northern Trust) who built a production RAG-based LLM system to connect structured transaction/portfolio data with unstructured market and internal documents for risk teams. Strong in end-to-end pipelines (AWS Glue/Airflow/PySpark), entity resolution, and taking models from prototype to reliable daily production with performance tuning (LoRA + TensorRT) and monitoring.”

“Built and productionized an internal GenAI chatbot that makes company policy/SOP knowledge instantly searchable, using a secure RAG architecture on AWS (Bedrock/Titan embeddings/OpenSearch Serverless, Textract/Lambda/S3 ingestion, Claude 3 Sonnet). Demonstrates strong MLOps/orchestration experience (Airflow, Step Functions with Lambda/Glue/SageMaker) and a rigorous reliability approach (RAGAS metrics, A/B testing, citation validation, monitoring), including collaboration with compliance stakeholders via review dashboards.”

“Built and productionized an LLM-powered internal knowledge search system in a regulated environment, using embeddings/vector DB retrieval with strict grounding and confidence gating to reduce hallucinations. Reported ~45% accuracy improvement over keyword search and implemented end-to-end orchestration, monitoring, CI/CD, and incremental re-indexing to manage latency and data freshness while driving adoption with business stakeholders.”

“Built and deployed a production RAG pipeline at PNC Financial Services to let risk/compliance analysts query millions of internal financial documents in natural language, reducing manual search and speeding regulatory validation. Demonstrates deep practical experience with large-scale document ingestion/OCR cleanup, retrieval performance tuning (hierarchical indexing, caching), and LLM reliability controls (grounding, citations, abstention), plus cloud orchestration on Azure and AWS.”

“AI/LLM engineer with healthcare domain experience who built a production clinical support “chart bot” for Molina, including PHI-safe ingestion of 200k+ PDF policies, vector retrieval, and a fine-tuned LLaMA served via vLLM on ECS Fargate. Demonstrated measurable performance wins (HNSW + namespace partitioning; 30% inference latency reduction) and a rigorous evaluation/monitoring approach, while partnering closely with nurses and operations teams to shape workflows and guardrails.”

“Built a production AI-powered sales automation system that reads inbound product enquiry emails, extracts structured data, and routes decisions via a rules-based workflow integrated with a product database. Leverages Gemini structured outputs/schema plus option-based prompting and validation to keep responses reliable, and optimizes latency by breaking agent reasoning into smaller LLM calls; evaluates workflows with LangSmith and metrics like completion rate and accuracy.”

“LLM/agent engineer at USAA who built a production GPT-4o RAG conversational assistant for financial analysts, focused on regulatory interpretation and internal documentation search. Emphasizes compliance-grade reliability with strict grounding, safe fallbacks, and full auditability via MLflow/DVC plus human-in-the-loop review; reports ~45% reduction in ticket resolution time.”

“Built a production AI-powered customer support Q&A system using an internal knowledge base to reduce repetitive ticket work and improve customer satisfaction, with an emphasis on source-backed answers and expert oversight. Also has experience defining deployment services in a microservices architecture and integrating large-scale APIs (including work connected to US HHS/COVID-19).”

“At FiVerity, built and deployed a production LLM/RAG-based Information Gathering Tool for credit union fraud analysts that generates auditable investigation summaries from verified evidence. Focused on high-stakes constraints—hallucination prevention, cross-entity leakage controls, compliance/PII-safe monitoring, and latency—while also shipping customer-facing agentic workflows using CrewAI and LangGraph in close partnership with fraud and compliance stakeholders.”

“Internship experience shipping production AI systems: built an end-to-end RAG platform (Python/FastAPI + LangChain/LangGraph + vector search) to answer support questions from unstructured internal docs, with a strong focus on hallucination prevention through confidence gating and rigorous offline/online evaluation. Also delivered an AI-driven personalization/analytics feature using an unsupervised clustering pipeline, iterating with PMs to align statistically strong clusters with actionable business segmentation.”

“Internship project at Builder Market: built an end-to-end production multimodal LLM application that estimates renovation/replacement costs from appliance photos (CLIP embeddings) or text descriptions, combining fine-tuning with agentic RAG. Focused heavily on real-world performance constraints—latency and cost—using parallel agent workflows, model routing to smaller/open-source models, re-ranking, and retrieval chunking, and collaborated closely with CEO/co-founders to deliver the solution.”