Vetted SHAP Professionals

“ML/LLM practitioner who has shipped production RAG systems (summarization + Q&A) and end-to-end Airflow-orchestrated demand forecasting pipelines at NEON IT. Strong focus on reliability—uses evaluation scripts, retrieval/chunking tuning, validation/retries/alerts, and stakeholder-driven iteration to make AI workflows consistent and usable.”

“Built production LLM systems including a real-time customer feedback analysis and workflow automation platform using RAG and multi-agent orchestration with confidence-based human escalation, addressing privacy and legacy integration challenges. Also automated ML operations with Airflow/Kubernetes (e.g., daily churn model retraining) cutting retraining time to under 30 minutes, and demonstrates a rigorous testing/monitoring approach plus strong non-technical stakeholder collaboration.”

“GenAI/LLM ML engineer (currently at Webprobo) building an enterprise GenAI platform with document intelligence and automation on AWS and blockchain. Has hands-on experience with RAG, LLM evaluation tooling, and orchestrating production LLM workflows with Apache Airflow, plus deep exposure to reliability challenges in globally distributed/edge deployments. Also partnered with business/marketing stakeholders at a banking client to deliver an AI-driven customer retention insights solution.”

“Built and deployed a production LLM-powered customer support assistant using a RAG backend in Python, focused on deflecting repetitive Tier-1 tickets and reducing resolution time. Demonstrates strong production engineering instincts around reliability (confidence scoring + human fallback), scalability/cost optimization (multi-stage pipelines), and workflow orchestration/observability (LangChain, custom DAGs, structured logging, step metrics).”

“Built and deployed a production LLM-powered calorie-counting chatbot that turns plain-English meal descriptions into normalized food entities, quantities, and calorie estimates using a hybrid transformer + rule-engine pipeline. Emphasizes reliability with schema/constraint guardrails, confidence-based routing (including embedding similarity search fallbacks), and strong observability/metrics (hallucination rate, calibration, latency, cost). Partnered closely with nutritionists to encode domain standards into mappings and validation logic.”

“LLM/agent engineer who has deployed a production internal assistant to reduce employee inquiry resolution time while maintaining regulatory compliance. Experienced with RAG, hallucination risk triage, and graph-based orchestration (LangGraph) for enterprise/banking-style workflows, emphasizing schema-validated, citation-backed, tool-constrained agent designs and tight collaboration with non-technical business/compliance stakeholders.”

“AI/LLM engineer with production experience building secure, scalable compliance-focused generative AI systems (GPT-3/4, BERT) including RAG over internal regulatory document bases. Has delivered end-to-end pipelines on AWS with PySpark/Airflow/Kubernetes/FastAPI, emphasizing privacy controls, monitoring, and iterative evaluation (A/B testing). Also partnered closely with bank compliance officers using prototypes to refine NLP summarization/classification and reduce document review time.”

“AI/LLM engineer with recent production experience at UnitedHealth Group building an end-to-end RAG system over structured EMR data and unstructured clinical notes, including evidence retrieval, GPT/LLaMA-based reasoning, and a validation layer for reliability. Strong in orchestration (Kubeflow/Airflow/MLflow), prompt engineering for noisy healthcare text, and rigorous evaluation/monitoring with gold-standard benchmarking, plus close collaboration with clinical operations stakeholders.”

“AI/ML engineer with production experience building a RAG-based internal analytics assistant (Databricks + ADF ingestion, Pinecone vector store, LangChain orchestration) deployed via Docker on AWS SageMaker with CI/CD and MLflow. Strong focus on real-world constraints—latency/cost optimization (LoRA ~60% compute reduction), hallucination control with citation grounding, and enterprise security/governance. Previously at Intuit, delivered an interpretable churn prediction system (PySpark/Databricks, Airflow/Azure ML) that improved retention targeting ~12%.”

“ML/LLM engineer at Charles Schwab who built a production loan-advisor chatbot integrated with internal knowledge and loan-calculator APIs, adding strict numeric validation to prevent rate hallucinations and optimizing context to control costs. Also runs ~40 Airflow DAGs orchestrating retraining/ETL/drift monitoring with an automated Snowflake→SageMaker→auto-deploy pipeline, and uses rigorous testing plus canary rollouts tied to business metrics and compliance constraints.”

“Built an AI-driven insurance policy summarization platform at Marsh, taking it end-to-end from messy PDF ingestion/OCR and custom extraction through LLM fine-tuning and AWS SageMaker deployment. Delivered measurable impact (25% reduction in manual review time, 99% uptime) and demonstrated strong production MLOps/LLMOps practices with Airflow/Step Functions orchestration, rigorous evaluation (ROUGE + human review), and continuous monitoring for drift, latency, and hallucinations.”

“AI/ML engineer who built a production RAG-based internal document intelligence assistant (LangChain + Pinecone) to let employees query enterprise reports in natural language. Demonstrated hands-on pipeline orchestration with Apache Airflow and tackled real production issues like retrieval grounding and latency using tuning, caching, and token optimization, while partnering closely with non-technical business stakeholders through iterative demos.”

“AI/LLM engineer who built a production QA RAG for a University of Massachusetts faculty success initiative, cutting service tickets by 70%. Strong end-to-end RAG implementation skills (LangChain, Qdrant, hybrid/HyDE retrieval, FastAPI) with rigorous evaluation (RAGAS, LLM-as-judge) and practical handling of constraints like API rate limits and cost. Prior cross-functional delivery experience collaborating with SMEs and business owners at TCS and IBM.”