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Akshay Soni

Director-level Engineering Manager specializing in platform engineering, CI/CD, and developer productivity

ZendeskUniversity of HoustonSan Francisco, CA13 Years ExperienceDirector LevelWorks On-Site

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About

Senior Engineering Manager with a player-coach style who stays technically engaged through heavy code reviews and pair programming. Led prioritization and stakeholder alignment for a scalable, resilient feature-flag evaluation service with strict sub-50ms latency goals, including a major caching-strategy redesign and incremental rollout approach. Experienced in incident response/retrospectives and in coaching engineers toward improved performance and promotions.

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Key Strengths

  • Technical leadership via RFCs and stakeholder alignment (GTL/architect + broad feedback)
  • Prioritizes performance-critical requirements (sub-50ms latency) and drives tech-stack focus
  • Strong code-review and player-coach practices (pair programming, low-risk PRs)
  • Pragmatic reliability improvements post-incident (test coverage, canary soak, HPA scaling)
  • Delivers incremental platform modernization (carving feature-flag capability out of monolith into a standalone service)
  • People management focused on psychological safety, coaching, and promotion-oriented career development

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Experience

Senior Engineering ManagerZendesk · Mar 2025 – Present
Engineering Manager IIZendesk · Oct 2022 – Mar 2025
Team Lead (Manager I), Software EngineeringZendesk · Aug 2021 – Oct 2022
Engineering Team LeadEden Workplace · Feb 2019 – Aug 2021
Sr Software EngineerEden Workplace · Apr 2018 – Feb 2019
Lead Software EngineerZypmedia, Inc. · Oct 2016 – Apr 2018
Sr Software EngineerZypmedia, Inc. · Feb 2016 – Oct 2016
Teaching AssistantUniversity of Houston · Sep 2013 – Dec 2015part-time
Software EngineerPersistent Systems · Jul 2011 – Jul 2013

Education

University of Houstonmaster, Computer Science (2015)
MIT World Peace Universitybachelor, Computer Science (2011)

Languages

English

Certifications

Certificate in Management Essentials, Harvard Business School (Online)

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Akshay SoniDirector-level Engineering Manager specializing in platform engineering, CI/CD, and developer productivity